Sign In

Why can't I sign in?
Have you registered? Seriously, you must register in order to sign in. If you have registered and you still cannot log in then check and double-check your username and password. Usually this is the problem.

I've forgotten/lost my password!
Go to the Forgotten Password page on the web site and enter your email details to get a new password sent to your inbox.

How do I change my password?
First you need to sign in. Go to the Change Password page and type in your old and new password.

Registration

Why do I need to register?
You need to register in order to post comments on the forums and to enter competitions.

Do I need to sign out after using the site?
No but it is recommended. In any case when you close your browser you are automatically logged out.

What's the go with the sms/emails?
Occasionally TEN or FremantleMedia Australia will send out sms/email messages regarding competitions and special offers. You can ask not to receive these, however it's free and stuff that we think you'll really enjoy. If you don't want to receive any of these messages, simply change your preferences in your account information.

Why do you need my postcode?
We want to know which parts of Australia our loyal members are from.

When I register, it won't accept my username.
The username you are entering has already been taken. Try another username. It also has to be less than 15 characters.

It won't accept my password.
The password you are entering is not long enough. Your password needs to be at least 6 characters.

It won't accept my phone number.
The phone number you are entering is not long enough. Try entering your phone number with your area code included (10 digits in total, eg 02 12345678)

Avatars

What is an avatar?
An avatar is a character that you can personalise and use when interacting with the TEN or So You Think You Can Dance forums.

Do I need an avatar?
No you don't. If you would like one, head to your personal profile settings. Try to choose one that fits your personality.

Can I create my own avatar?
Unfortunately you have to choose one of ours for copyright reasons. We hope to provide a wider range in the future.

Terms and Conditions

Why do I need to accept the terms and conditions?
This is a legal requirement to ensure we agree on the conditions by which you access the site. If you don't agree, that's fine, but you can't become a member.
To read over the Term and Conditions please click here.

General

I have dial-up Internet. Why is the site so slow?
Firstly, congratulations on making it this far. Due to the large amount of video and high-resolution images we're providing on the site, we recommend you have some form of broadband Internet to use the site as intended. If you have a slow connection but are committed, you can still use the site but you will have to have some patience.

Click tools -> internet options, then click on the advanced tab, scroll down to multimedia, and untick "show pictures". This way it will be a little quicker, but it will also mean you don't get to see images.

I've got great Internet, but the site is still slow. What's up with that?
There are many other reasons why this might be the case. The site may be experiencing excessive demand or the servers may be having issues. It may also be a problem with your Internet connection. Whatever the case, if the problem is at our end we will no doubt be fixing it as best we can, however if it is a recurring problem then pop it into the feedback topic in the contact us forum and we'll do our best.

Video Player

I have received a "Sorry, this video doesn't seem to be available" message.
The media that you have requested is unavailable or no longer exists.

What software do I need to watch videos?
You will need the following software installed on your computer:
• Internet Explorer 6.0 or above, Firefox 1.5 or above, or Safari 2.0 or above
• JavaScript and Cookies must also be enabled
• Adobe Flash Player 9.0.115 or above
• Microsoft Windows XP SP2, Microsoft Windows Vista, Macintosh OS X or Linux

Buttons on my media player don't work.
Refresh the page that the media player is on.

I have received an "Authorise error" message.
There has been a problem trying to authorise your view of this media. Please check that you are connected to the internet and try restarting your browser. If this error persists please contact support.

I have received a "Service Error" message.
There has been a problem connecting to the server. Please check that you are connected to the internet and try restarting your browser. If this error persists please contact support.

I have received a "Seek failed" message.
The player was unable to go to the part of the media that you have requested. Please first try refreshing the page and then restarting your browser. If this error persists please contact support.

I have received a "Stream Connection Error" or "Stream Media Error" message.
There has been a problem trying to connect to the streaming server to download the media.  Please check that you are still connected to the internet and try restarting your browser. If this error persists please contact support.

I have received a "Sorry an error has occurred" message.
Something unexpected has happened. Please refresh the page. If this error persists please contact support.

I have received a "Sorry, this content is only available in 'X' " message.
Due to licensing requirements, media is only available in certain countries. If you believe you should be able to view the media please contact support.

The video keeps buffing / The video is jumpy.
Constant buffering is normally caused by your internet connections bandwidth. Here is a list of suggested solutions:
• Make sure that there are not any other applications hogging your internet connection such as bit torrents or other streaming videos.
• Test your connection speed using http://www.speedtest.net/. The media player requires a download speed of at least 128Kb/s to run a low quality stream.
• Change the quality setting on the media player. Lower quality videos do not use as much bandwidth.
• If your connection speed appears to be fine it could be being caused by another application using all of the CPU resources on your computer. Try closing other application that you have running.

If I have 2 monitors why can't I run full screen on one and work in the other screen at the same time?
This is currently a limitation with the Adobe Flash Player. You can maximize the pop out player instead. This will achieve a similar effect and allow you to work on the other monitor.

I can't hear any sound.
There can be many reasons why you may not be hearing any sound, here is a list of suggested solutions:
• Check that the media payer has not been muted and that the volume is turned up high enough.  You are able to change the volume on the media player by clicking on the speaker icon and moving the slider. A speaker with a line through it indicates that the media player has been muted. 
• Check that your computers sound has not been muted. On windows click on the speaker icon in the bottom right corner of your screen in the system tray.  On Mac click the speaker icon located in the top right hand corner of the screen.
• See if you are able to hear sounds from another application such as iTunes.
• Try restarting your browser.
• Upgrade flash, go to the Install Adobe Flash Player page and follow the instructions.

It's telling me to install/upgrade flash.
To install or upgrade flash go to the Install Adobe Flash Player page and follow the instructions.

I can't see the media player.
The media players requires flash version 9.0.124 or higher. To see what version of flash you have installed go to the Version test for Adobe Flash Player page, follow the instructions on this page or go to Install Adobe Flash Player to install or upgrade your flash player.

Tickets

How do I get tickets to a live show?
Please click here for ticket information.

Auditions

How do I audition for the next season of So You Think You Can Dance?
Auditions for Season Two are yet to be determined. Keep watching Season One for more information; we may be coming to a location near you in 2008/2009!

Competitions

Do I need to be registered to enter a competition on the So You Think You Can Dance website?
Yes you do. All of the competitions on the website are exclusively open to our members only. To enter, simply register with the
website and log on to access the competition entry button

I want to enter lots of times but I can't. Is something wrong?
No, all of our competitions have set Terms and Conditions which state the number of times a member can enter on any given day. You might have
just reached your daily limit so come back tomorrow and enter again!

My children and I are all members on the site. Can we all enter the competitions?
Yes you can all enter but in some cases there may only be one prize allowed per household. Check the individual T&C for more details.

How can I find out if I won a competition?
If you are a major winner you will be contacted by phone and/or mail. We will also advertise major competition winners on the website after
the draw so check back regularly for winner announcements. Also winners of prizes over $100 are published in The Australian Newspaper within 14 days of the draw. Check the individual T&C for the exact publication date.

 The competition says I need to be over 18 to enter but I am only 16, can I still enter?
No, an age limit has been set for a reason, most likely to do with redeeming the prize. Ask your parents to enter instead!

Forums

How do I post a topic?
First you'll need to sign in or create an account. You can do this by clicking the login link at the top of the page. Once you're logged in, you're ready to go.

Inside the Category you wish to post in click "POST NEW THREAD", found on the top left of the Category page. Come up with a subject, something that explains clearly what you’re talking about (not "hi guys" or anything like that), then type away. Click "POST MESSAGE" and you’re done.

How do I reply to a post?
To reply to a thread subject, use the "POST REPLY" button. This will take you to a screen where you may enter your post. Once you are ready to submit your post, click the Submit Reply button.

How do a quote another post?
If you wish to reply to a specific post within a thread, you should quote the original post. To do this click "REPLY" on the post you wish to quote. Once the post message screen appears, click the "RICH TEXT" tab. The click the "SPEECH BUBBLE" icon (this can be found to the left of the "SMILEY FACE" icon. This will insert the quoted text and you can continue to post as normal.

So I want to say something, I just post a new topic right?
No, you shouldn't. If everyone posted a new topic for everything they wanted to say we’d have a massive collection of VERY boring conversations. If you want to say something, have a quick scan through the forum that it fits in and see if someone has already said something similar. If so, add your comment to that thread.

So I can say whatever I want, can’t I?
No, you can’t. Like any social situation, there are simple rules that you should follow. Don’t abuse people. Don’t swear. Don’t give out personal information. Don’t discuss anything that is illegal. It’s mostly common sense, but there are always bad apples. If you see them, make sure you report them by clicking "REPORT", that way they can be warned or banned, and the post can be removed.

Someone said something really really stupid, so I’m going to tell them what I think.
Sure, but be careful. Text doesn’t take into account tone of voice, so sometimes people take things out of context. This is why it is good to use emoticons in your posts. If you disagree with a post, say so, but under no circumstances may you attack the person. Abuse will be dealt with swiftly by moderators, and if you see this activity happening ensure you report it ASAP.

How do I edit a post?
You can only edit your own post. If you do, it is likely people have read it already, so make a note in there that says it has been edited so they can stay up to date.

Can I use HTML in my posts?
No. This is unfortunate, but due to copyright issues we cannot allow images be included in anyone’s post, and the only way to do this is to disable html.

What are those little smiley faces for?
They're called Smileys or Emoticons because they're used to convey emotion. When you type a message, you don’t see the person’s body language or hear their tone of voice, meaning some messages can be misinterpreted. Smileys help avoid this to a certain extent. You don’t have to just smile, you could have a frown, grin, wink or one of many others.

To include a Smiley in your post, click the "RICH TEXT" tab in the posting window. Then click on the "SMILEY FACE" icon when you wish to insert a emoticon.

I’ve got a great image I want to share with the world, can I post it?
Nope. Don’t get me wrong, we’d love you to, but there are two problems. Firstly, the images may be inappropriate, and secondly even if they’re completely fine and relevant, we will probably not own the copyright to the image. This is fine for most websites, but for us unfortunately it isn’t.

If you really want to post an image, you can include a link to the site that image exists on, but it must be completely appropriate. Anything inappropriate will be deleted and you will receive a warning or even be banned. If you discover someone who has done this, please report them to us by clicking "report abuse".

What does it mean when a topic is locked?
It means it’s been officially closed. No longer can anyone post anything in it anymore. This may be for a number of reasons, and when it occurs the reason will be posted by the moderation team as the last post before it is closed.

Who are these moderator people?
Our Volunteer Moderators are generally leaders in our Community who have been chosen by the Community Managers. The Mod's role is to encourage discussion, help resolve disagreements and keep the forum happy and healthy.

Opposing opinion vs personal attack.
There is a big difference. If you disagree with someone, tell them, but do not attack them personally. Discussion is great, even if people start to get a little passionate, as long as only the issues are attacked and not the person.

There’s another site that I’m involved with... can I tell people about it?
This is a fine line, and it will be up to the admin/moderators to decide. If another site is relevant to discussion then sure, post away, however anything that is seen as being an advertisement will be removed. Please use common sense and accept the decision of admin/mods.

Can I post articles which are relevant to the forum?
This is another copyright issue unfortunately. If you see an interesting article, simply post a link to it. Then once you’ve read it, head on back and discuss what you’ve read. You unfortunately can’t post a whole article on our forums.

I found an interesting topic, but it’s got heaps of messages! Do I just post my message at the end without reading everything?
No. If you do this, often the discussion has moved on, and you’ll look silly as a result. Make sure you read the most recent posts so that you are up to date with the conversation.

What is a spoiler?
A spoiler is information that gives away something that happens in an episode that hasn’t been shown in on TV yet. Most people don’t want to know what’s happening in future episodes, but prefer to see it as it happens on TV. You have to be very careful about posting spoilers, see below.

If I want to post a spoiler, how do I do it?
Spoilers are fine, so long as they are posted in a topic that has the word "SPOILER" in capital letters in the topic title. Do not under any circumstances post a spoiler in any other topic. If you do, you will be warned or even banned and the post will be removed.

Can I tell people about sites where we can download shows?
No. As this is illegal activity, we cannot allow people to tell other people how or where to obtain pirated copies of movies/shows/games etc. This includes advice on 'bittorrent' and similar peer-to-peer programs. 

A Moderator gave me a warning. Can I complain about it on the forums?
No, it's a fundamental rule of the forums that all communication between you and the moderators is not to be discussed on forums. Keep this discussion to private messages.

A Moderator removed this great topic. Should I just start it again?
The topic was removed for a reason. If you do this, not only will it be quickly removed again, you will most likely also receive a ban from the Mods.

The only exception to this is if the topic started off by following the rules, but then went off on a tangent and became a problem topic. If this is the case, you can start a similar topic with a similar subject however be very careful that it doesn't go down the same path as before.

Bob sent me a personal message, it was so fantastic, I have to share it with everyone else.
No you can't. Like communication with moderators, any communication between two members of the forum via the personal messaging system is not to be made public.

But what about if someone sent me a personal message that I think broke the rules?
If this is the case, send a moderator a personal message explaining what was said and they'll deal with it.

The shift key is so annoying, I'll just keep caps lock on and type in capitals.
In the wonderful world of the world wide web, capitals are seen as shouting. Imagine if you were shouting your post at someone standing nearby. How would your words be received?